Shipping and Return Policy

We ship from many parts of the world. This helps us keep cost down and become more sustainable. 

Our policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

We do not offer returns on Gaiters and facemask once removed from sealed packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. that includes hang tags and labels. Buyer must pay for shipping cost unless its defected read below..

Estimated shipping delivery times:

USA: 3-8 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering Tee-shirts and Cotton blends will be about 7-8 business days. 

International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at info@shopmoonlambo.com  noting your order number. We'll see what can be done.
We do not cover stolen items once shipper confirms dropoff/delivery. please contact shipper and your local authorities and file a police report

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at info@shopmoonlambo.com and we'll let you know what your next steps are.